Shipping policy
Last Updated: August 23, 2026
At Habi Mart, we aim to make your shopping experience simple and convenient. Please read our shipping policy below for information about delivery times, shipping charges, and orders.
1. Shipping & Delivery
We currently offer delivery within the United Arab Emirates (UAE).
- Processing Time: Orders are usually processed within 1–2 business days.
- Delivery Time: Orders are generally delivered within 2–5 business days after processing.
- Delivery times may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
2. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.
If your order qualifies for free shipping, no shipping fee will be added to your order.
3. Order Tracking
Once your order has been shipped, you may receive tracking information through the contact details provided when placing your order.
Tracking information may take some time to become active after the order has been dispatched.
4. Delivery Information
Please make sure that your name, phone number, delivery address, building/villa number, and other required details are correct when placing your order.
Habi Mart is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
The courier may contact you before or during delivery. Please keep your phone available to help ensure successful delivery.
5. Delivery Delays
Although we work with delivery partners to provide timely delivery, unexpected delays may sometimes occur because of:
- Public holidays
- Weather conditions
- Courier delays
- Incorrect address or contact information
- High order volumes
- Unforeseen circumstances
We will do our best to assist you if a delivery is delayed.
6. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or provides incorrect delivery information, the courier may make another delivery attempt or return the order.
Additional shipping charges may apply for re-delivery where applicable.
7. Damaged or Incorrect Items
Please check your order when you receive it.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photos/videos of the issue.
We will review the issue and provide an appropriate solution according to our return/refund policy.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
9. Contact Us
If you have any questions regarding your delivery or shipping, please contact our customer support team.
Email: [Your Email Address]
Phone/WhatsApp: [03249367233]
Habi Mart
Your trusted online shopping store.